Replacing a 25-Year Legacy Facilities Vendor Across India Operations
Overview
A European multinational bank handed its entire India facility operation, across Bangalore and Chennai, to Vestian for integrated facility management. The estate covers more than 500,000 square feet and supports more than 10,000 employees across office, cafeteria and recreation spaces. Vestian was appointed to professionalize an account that had run on the same footing for a quarter of a century. All records are maintained to the ISO 9001 quality, ISO 37001 anti-bribery, ISO 14001 environmental and ISO 45001 occupational health and safety standards.
Challenge
Solution
This was a takeover with history. The incumbent vendor had operated the account for 25 years, which meant entrenched processes and a team carrying a training deficit. Quality front-line staff were hard to find despite the prime technology-park location, and banking-grade environments demanded specialized soft services to avoid contamination, along with heightened background and police verification before any staff were onboarded.
Addressing the inherited training deficit was central to the work, because lifting an experienced but under-trained team to current standards is what makes a long-tenured account safe to modernize. The heightened verification regime matched the security expectations of a regulated institution, and the technical services and annual maintenance scope brought the building's critical systems under one managed program rather than a series of disconnected arrangements. Consolidating the entire India operation under one partner after 25 years gave the client a clean reset: current standards, vetted teams and managed technical maintenance across both cities, without disrupting live banking operations.
Key Services
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