Technological disruption has changed the way we work today. In this digitally connected environment, collaboration, communication and innovation are key to success of any business venture; and HR is the driving force behind this knowledge transformation. HR needs to maintain an equilibrium between managing employee expectations and business objectives. On one hand, businesses require HR to attract, engage and retain talent, and support its objectives; on the other, HR needs to engage, motivate and nurture employees. For this and more, and to keep up with current workplace requirement, HR needs to be made a ‘Digital Workplace’ for people to work together, communicate and collaborate, essentially making it a ‘people revolution’ – a natural evolution.
Digital workplace implies people collaborating on the same idea, from wherever they are based, at any given time. As they collaborate in an integrated and interactive environment, using any device – video, message, voice i.e. emails, social media, instant messaging etc., there needs to be a link between learning and performance.
HR is responsible for creating a culture of dependability, self-sufficiency and empowerment. To create a viable ecosystem, employees must be encouraged to collaborate, innovate and handle challenges, thereby re-inventing the workplace. This includes aligning every aspect of HR, using all tools and platforms available like mobile applications, digital platforms, wearables, analytics, VR/AR feedbacks and pulse surveys, work management systems, learning on-demand web-based tools, psychometric tools and micro-performance management tools to drive change and provide business insights.
HR can ensure the right talent and right team work together to ascertain the best results. For this, automation tools can help in recruitment and on boarding process. Automating HR processes like in-house profiles, referrals, hiring mechanisms and prospect data can help in effective recruitment management. Using real-time analytics, can help track change. Attrition rates, gender miscellany and other patterns can also be tracked.
In the last five years, the working world has changed. According to a report, there are around a 100million millennials (in the age group of 15-35yrs), which will be half of the total workforce by 2020; while there will be shortage of skills by 40 million by the year 2020. Consequently, HR must strive to create an environment that nurtures employees and promotes productivity and efficiency. Seamless integration of IT and HR is the key to leading the change, executing innovative ideas and encouraging connected workplaces.